Open: 9am-5pm Mon-Fri
Outside of these hours please email
By choosing Vehicle Save Contract Hire & Leasing Ltd we understand that you have placed a great deal of trust in us. We also know that you will want all personal information that you submit to us to be kept as private and as secure as possible. For your peace of mind, here’s how we will and will not use the personal information you give us.
Vehicle Save Contract Hire & Leasing Ltd are authorised and regulated by the Financial Conduct Authority, registration number 730720.Information collection
By submitting your personal information to Vehicle Save Contract Hire & Leasing Ltd, you accept that we may retain your information and it may be held by Vehicle Save Contract Hire & Leasing Ltd or by any third party company which processes it on our behalf.The Data Controller
If you have any questions about this privacy notice or how we use your personal data, you can contact us in writing to:
Data Protection Officer
Vehicle Save Contract Hire & Leasing Ltd
Arena Business Centre
9 Nimrod Way
East Dorset Trade Park
The information we gather from customers helps us to continually improve the service we offer to our customers.
When you use the Vehicle Save Contract Hire & Leasing service, there are different ways we gather information about you:
All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:
Such communications from Vehicle Save might include advertising for or offers from third parties. If you wish to withdraw your consent from receiving these communications, you can do so by informing us in writing to firstname.lastname@example.org
Information about our customers is an important part of our business and we do not sell or rent your information to anyone else to enable them to send you direct marketing. However, there are circumstances where it is necessary for us to share personal information in order for us to provide our customers with the Vehicle Save service. At all times where we use or disclose your information it will remain secure.
The circumstances where we may share some of your information with others are described below:Third Party Service Providers
We use several other companies and individuals to perform functions on our behalf. For example, we engage companies to analyse customer information, provide marketing assistance, process credit card payments. We also engage agents including credit reference agencies, fraud prevention and detection agencies and debt collection agencies that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.Promotional Offers
Sometimes we send offers to selected groups of Vehicle Save customers. All such promotional offers will come via Vehicle Save Contract Hire & Leasing Ltd. If you wish to withdraw your consent from receiving these communications, you can do so by informing us in writing.Business Transfer
We release account and other personal information when we believe release is appropriate to comply with the law, to enforce our Terms and Conditions and other agreements or protect the rights, property or safety of Vehicle save Contract Hire & Leasing Ltd, our trading brands, our customers or others.Cookies and Online Marketing Management Tools
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.How are Cookies used?
These pieces of information are used to improve services for you through, for example:
These are cookies set by our web domain known as ‘first-party’ cookies. Some are necessary to the functionality of the site, others provide information to us that we analyse to monitor and improve the site. These first-party cookies do not store or collect any personal information or anything that make you personally identifiable to us. Typically, the cookies generate a random, unique number to store information about a user.Control & Delete Cookies
Alternatively, you may wish to visit the About Cookies website, which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
Please be aware that restricting cookies may have an impact upon the functionality of our website. If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further informationAnalytic Cookies
For further details on the cookies set by Google Analytics, please refer to the Google Code website.Security and Data Retention
Security is very important to Vehicle Save Contract Hire & Leasing Ltd and we use sophisticated technology to ensure that your information is protected at all times. Secure Socket Layer (SSL) encryption technology is used for protection of information in transit for any sensitive transactions such as bank details. Additional security procedures are in place to protect the confidentiality and integrity of your information.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when using a shared computer.
Where possible, Vehicle Save will take steps to erase any personal data that is no longer required for the purposes for which it was collected or otherwise processed, or if you withdraw consent for its processing and retention.,/p>
If you enter into or took steps to enter into a contract with Vehicle Save Contract Hire & Leasing, we will store the data for period of six years for compliance with our general legal obligations and for the exercise or defence of any legal claims.
Under the GDPR, you have the right to ‘block’ or request the deletion or removal of personal data to prevent further processing. This right to erase is also known as ‘the right to be forgotten’. Specific circumstances in which you can request the deletion or removal of personal data includes:
If you give us false or inaccurate information and fraud is identified, details will be passed to the fraud prevention agencies. We and other organisations may also share, access and use this information to prevent fraud and money laundering, for example when:
In addition, law enforcement agencies may access and use this information.Data over the Internet
The internet is a global network – therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or order a car through the Vehicle Save service, you’re agreeing and authorising us to process data this way.Breaches
If at any time we become aware that your data has been compromised, or that a breach of our systems and controls has occurred, which has an impact on the security of your data, we will notify the Information Commissioner’s Office, and you, without undue delay.Subject Access Requests
You have the right to request access to a copy of the personal information that we hold about you. This is also known as a ‘Subject Access Request’. This information is provided to you free of charge however, we can refuse to respond or charge a ‘reasonable fee’ of £10 Inc VAT when a request is manifestly unfounded, excessive or repetitive.
We will provide this information in a structured, commonly used and machine-readable form such as a CSV file. This allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.
If you would like to submit a Subject Access Request, please contact our Data Protection Officer in writing to:Data Protection Officer
We will respond to your request without delay and at the latest, within one month of receipt of your request.Rectifying or updating personal data
If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to rectification. Where possible, we will also inform any third parties to whom we have disclosed the personal data in question to so they can rectify their records.
We will typically respond to your request within one month, although this can be extended by two months if your request for rectification is complex, such as a Transfer of Lease.Withdrawing Consent
You have the right to withdraw your consent for us to collect, process and store your data at any time. If you wish to withdraw your consent, please confirm this in writing to our Data Protection Officer:Data Protection Officer
Please note, by withdrawing consent, Vehicle Save Contract Hire & Leasing may be unable to execute the contract that you have entered into with us and will result in termination of our services. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.Updates