Open: 9am-5pm Mon-Fri
Outside of these hours please email
It is our aim to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our customers.
Here, we explain how we will deal with any complaints and what to do if you think your complaint has not been resolved to your satisfaction.What to do if you have a complaint
If you have a complaint about any aspect of our service, we would like to hear from you.,/p>
To help us investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing. Alternatively, you can contact us by telephone or in writing. Your complaint will be resolved by the appropriate person in the shortest possible time.Our contact details are as follows:
Telephone: 0845 388 8808
To help us resolve your problem, you should provide the following information:
What to do if you are not happy with our decision
BVRLA Conciliation Service
As a Member of the British Vehicle Rental and Leasing Association (BVRLA), any unresolved disputes may be referred to the BVRLA by either the customer or by Vehicle Save Contract Hire & Leasing Ltd.
The BVRLA is approved by the Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
Details should be submitted by email to: email@example.com
If you do not have access to email, details can be sent by post to:,/p>
British Vehicle Rental and Leasing Association
The BVRLA Conciliation Service will investigate potential breaches of the BVRLA Code of Conduct and will aim to resolve the matter using the information presented by both parties to the dispute. Any information requested from Vehicle Save Contract Hire & Leasing Ltd will be sent to the BVRLA within five working days. Based on the information available, the BVRLA will provide both parties with its finding and recommendations.
The BVRLA aims to resolve complaints through the Conciliation Service within 30 days and members must comply with the Conciliations Service’s findings.
Financial Ombudsman Service
If you have a regulated consumer contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response.
When we send you a final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet.
If you have any questions relating to our complaints handling procedure, please contact us on 0845 388 8808